TERMS AND CONDITIONS
• In this Contract        • Unlimited Promo Plans
• Know Your Customer (KYC)        • Interest Free Data Loan
• Provision of Services by SWIFT Networks LTD        • Know your Customer notice
• Payments and Charges        • Warranty coverage on modems
• Service Suspension        • One account powers all promo
• Duration and Time        • Escravos Hotspot Services
• Liabilities        • Social Media Promo
• Use of service via Customer Premises Equipment (CPE)        • Multi-User Bundle promo
• Warranty coverage on Modems        • Roll Over Data
• Maintenance and replacement of broadband modem        • WiMAX swap out
• Customer Enquiries Landing Page       
• Arbitration and Applicable law       
      


1.  In this contract:

(a)“KYC“ means Know Your Customer

(b)“Subscription” means any monthly tariff chosen by the customer with VAT applicable.

(c)“Device ” means Customer Premises Equipment CPE , including broadband modem , IAD, cables and WiFi router.

(d) “Service” means all and/or any Service(s) categorically described as elected by the customer subject to any modification/variation by SWIFT Networks LTD.

 

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2.  Know Your Customer (KYC):

Under Advance Fee And Other Fraud Related Offence Act, 2006 by NCC , telecom operators are liable  

to collect following documents to identify the customer:

(a) Copy National Id card/Driving License/Passport

(b) Copy of any utility bill referring to customer location residence/work

SWIFT Networks LTD. reserve the rights to suspend/terminate Service(s) if the said documents are failed to be provided

 

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3. Provision of Services by SWIFT Networks LTD. :

(a) SWIFT Networks LTD. will establish and maintain the connection and will endeavor to make the

desired Service(s) available throughout the term of this contract.

(b) All of any Service(s) will be provided in accordance with the applicable law , NCC and SWIFT

Networks LTD. policies.

(c) All devices, except paid, will remain asset of SWIFT Networks LTD. and customers are bound to

return the equipment in its original working condition in the event of termination of Service (s).

 

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4. Payments and Charges:

(a) All the payments and charges for the Service(s) under this contract shall exclusively be determined/revised by SWIFT Networks LTD. from time to time. The revised tariff or charges shall be notified to the customers through any communication channel or print media or electronic media.

(b) The customer shall unconditionally pay all the charges in the invoice as per Service (s).

(c) All data plans are volume-based with 30 days validity period except SWIFT Budget with 7 days validity period, to enjoy FULL subscription renewal.

(d) Any available balance after expiry date will be charged out of account - UNLESS subscription is renewed (in full) before expiry date..

(e) Available balance can only be carried over (roll over)to the next billing cycle if new subscription is made in full before the expiry date.

(f) No service extension will be granted after expiry date.

(g) Failure to make payment as per due date would

(i) result in immediate disconnection/suspension/termination of service and contract

(ii) render the customer to pay outstanding dues (if any)

(iii) Give SWIFT Networks LTD. a right to suspend/disconnect service(s)

(iv) SWIFT Networks LTD. reserves the rights to determine any appropriate credit limit to the customer for availing the services.

 

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5. Service Suspension:

(a) This applies to all customers.

(b) Account suspension will only be granted via email to customercare@swiftng.com

(c) Customer will only be granted one suspension request per billing cycle.

(d) Customers can make part payment for specified amount of gigabytes - before expiry date - without extension of validity period, using "Buy extra gig" option.

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6. Duration and Time:

This contract shall commence on the date of approval by SWIFT Networks LTD. after signing of these terms and conditions by the customer and the provisions of this contract shall continue thereafter until terminated by either party.

 

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7. Liabilities:

SWIFT Networks LTD. shall not be held liable to customer for any loses and /or any damages sustained due to any reason whatsoever OR for any indirect, incidental, special, consequential orpunitive damages arising out of or in connection with this agreement. SWIFT Networks LTD. obligations are contingent upon the license issued for provisioning of such services. Should such license be revoked or not renewed for any reason, SWIFT Networks LTD. will not be liable to refund any advance payments and/or deposit(s) placed by the customer.

 

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8. Use of service via Customer Premises Equipment (CPE): 

(a) SWIFT Networks LTD. reserves the rights to issue any instructions regarding the use of Service(s)/Service Level (SLA) as it may from time to time consider necessary to maintain the integrity, quality and safety of the Service(s) for all customers and such instructions shall be deemed as integral part of this contract.

(b) The customer is personally responsible for the use of all Service(s) and System under this contract and shall neither use nor permit any person to use the Service(s)/System for any activity which is abusive, offensive, indecent, obscene, or menacing messages or communications , or misusing  equipment or Service(s) for any activity which is improper/unlawful/immoral and prohibitedunder any of the applicable laws of Nigeria

 

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9. Warranty coverage on Modems (Multiuser , outdoors , Dongle , Mifi , Wifi router , IAD) :

All access devices supplied to SWIFT Networks by the original equipment manufacturer is specified to be free of defects and in good working conditions. Customer is advised to check performance of device at the point of purchase/collection to confirm status. 

All communication devices from SWIFT Networks shall have a warranty period of six (6) months.

Within this period SWIFT Networks will take responsibility for any irreparable manufacturer’s fault on any device purchased from SWIFT Networks or its authorized dealers.

SWIFT Network’s warranty will not apply if the device: 

(a) is used in the manner other than normal use;

(b) is subjected to unfair wear and tear;

(c) is accidentally or willfully damaged;

(d) is damaged due to failure to follow instructions;

(e) has any traces of contact with any form of liquid or corrosive material;

(f) is damaged due to electrical fluctuations;

(g) is damaged from lightening/thunder strike;

(h) is attempted to be repaired or a replacement part fitted by anyone other than an authorized SWIFT Networks representative;

(g) is attached, used or operated with any auxiliary item other than items purchased from or certified compatible by original equipment manufacturer for use with such device;

(h) markings or labeling have been altered, obscured, removed or otherwise interfered with.

 

The above situations herein are all referred to as customer end faults. Hence, in the event of any customer end fault leading to device damage, the customer will take full responsibility for the replacement of such device. 

 

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10. Maintenance and replacement of broadband modem:

In case of any damage to broadband modem, not covered under warranty, the customer will be charged for the cost of modem with an option to purchase new.

 

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 11. Customer Enquiries Landing Page

All activities on the landing page of all google adverts are being recorded for statistical analysis.  

 

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 12. Arbitration and Applicable law:

If any difference or dispute, in any way connected with this Contract, shall arise between the parties hereto which cannot be settled amicably within a period of (1) month, then such differences or dispute shall be referred to NCC and its decision shall be final and binding on both parties. 

 

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13. Unlimited Promo Plans:

(a) Existing customers can migrate to this plan if desired;

(b) Customers only enjoy unlimited browsing on the following plans:

  • SWIFT Essential-Plus
  • SWIFT Club-Plus
  • SWIFT Premium-Plus
  • SWIFT Elite-Plus Special
  • SWIFT Basic Promo-Plus
  • SWIFT Basic-Plus
  • SWIFT Professional-Plus
  • SWIFT Value-Plus

(c) Customers on one account powers all promo cannot attach any of the unlimited plans to existing account;

(d) Customers will only enjoy promotional offerings between 12AM and 6AM daily;

(e) Existing Customers on SWIFT Essential and SWIFT Club WILL NOT be automatically migrated except on request;

(f) SWIFT Networks reserves the right to amend or withdraw this offer at any time;

(g) The promoter is SWIFT Networks Limited, with the Head Office at 31, Saka Tinubu street Victoria Island;

(h) Fair Usage policy apply.

(i) Unlimited promotional offerings is valid till April 30, 2015

(j) Existing customers on the unlimited promo plans will continue to enjoy the unlimited promotional benefits as long as they remain on the unlimited promo plans.

(k) Existing customer that migrates out of the unlimited promo plans after April 30, 2015, will not be allowed to migrate back into the plan.

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14. Interest Free Data Loan:

1. A Maximum of 10% of monthly subscription (with 3 days validity) can be granted per subscription.

2. Amount granted as loan will be automatically deducted upon subscription renewal (without interest)

3. Amount granted as loan is non-refundable.

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15. "KNOW YOUR CUSTOMER" NOTICE:

In accordance with the Advance Fee Fraud and other Fraud related Offences Act of 2006, we are required to obtain from all our customers the following for identification and record purposes:

(a) One of the following Government issued identification with full names and passport photograph for individuals:

  1. International Passport

  2. Drivers License

  3. Voters Registration Card

  4. National Identity Card

  5. Tax Clearance Certificate

(b) Corporate Affairs Comission Certificate (CAC) for corporate bodies.

(c) A utility bill for both individuals and corporate bodies, such as:

  1. PHCN Bill

  2. Water Bill

  3. LAWMA Bill

In addition, kindly note that the password for initial account activation will only be sent through registered mobile phone of this customer.

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16. WARRANTY COVERAGE ON MODEMS (MULTI-USER, USB and OUTDOOR)

All access devices supplied to SWIFT Networks by the original equipment manufacturer is specified to be free of defects and in good working conditions. Customer is advised to check performance of device at the point of purchase/collection to confirm status.

All communication devices from SWIFT Networks shall have a warranty period of six (6) months. Within this period SWIFT Networks will take responsibility for any irreparable manufacturer’s fault on any device purchased from SWIFT Networks or its authorized dealers. Swift Network’s warranty will not apply if the device:

  1. is used in the manner other than normal use.

  2. is subjected to unfair wear and tear.

  3. is accidentally or willfully damaged.

  4. is damaged due to failure to follow instructions.

  5. has any traces of contact with any form of liquid or corrosive material.

  6. is damaged due to electrical fluctuations.

  7. is damaged from lightening/thunder strike.

  8. is attempted to be repaired or a replacement part fitted by anyone other than an authorized SWIFT Networks representative.

  9. is attached, used or operated with any auxiliary item other than items purchased from or certified compatible by original equipment manufacturer for use with such device.

  10. markings or labeling have been altered, obscured, removed or otherwise interfered with.

The above situations herein are all referred to as customer end faults. Hence, in the event of any customer end fault leading to device damage, the customer will take full responsibility for the replacement of such device.

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17. ONE ACCOUNT POWERS ALL PROMO

  1. This promo ONLY applies to consumer service plans.

  2. The following plans are not eligible to attach additional modems.

    • ALL UNLIMITED PLANS
    • All service plans with free unlimited night & weekend browsing

  3. Customers on One account Powers All promo can only attach maximum of 5 modems on an account.

  4. Customers on One Account Powers All will not be allowed to purchase extra gigabyte. Consequently, customers will be required to pay full subscription before or after expiration of the account.

  5. SWIFT modems on One Account Powers All will only be created on the same or equivalent service plans with the same subscription value.

  6. Billing will be applied according to the network being used at a particular time.

  7. Customers can only separate the account after the expiration of the account.

  8. Offer ONLY valid while stocks last.

  9. Swift Networks reserves the right to amend or withdraw this offer at any time.

  10. The promoter is Swift Networks Limited, with the Head Office at 31, Saka Tinubu street Victoria Island.

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18. Escravos Hotspot Services

  1. SWIFT Broadband is not obliged to providing technical support for your wireless device.

  2. Service suspension will only be allowed once in a subscription cycle which must be initiated by the customer.

  3. Any service plan must be exhausted before migration to a new service plan.

  4. All prices are inclusive of 5% VAT:

    • 2 Service Plans, 2%.

    • 3 to 5 service plans, 4%.

    • 6 to 11 service plans, 8%.

    • 12 and above, 12%.

  5. It is Customer’s responsibility to monitor and manage data usage.

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19. SOCIAL MEDIA PROMO

  1. Promo ONLY applies to fans in Lagos.

  2. Only fans of SWIFT 4G LTE are eligible to participate in the promo.

  3. Promo applies to both SWIFT 4G LTE existing and potential customers.

  4. Winner ONLY get N7, 000 worth data capacity as the promo prize. Consequently, winners not using SWIFT 4G LTE will be required to purchase the modem at any of SWIFT shops to earn the reward.

  5. Incomplete answers will not be rewarded.

  6. Correct answers forwarded after the 14th answer and 40th answer will not been rewarded.

  7. No monetary value will be given.

  8. Promo prize cannot be transferred nor refunded.

  9. Swift Networks reserves the right to amend or withdraw this offer/promo at any time.

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20. MULTI USER BUNDLE PROMO

(a) The bundle promo plans only applies to new customers that purchase the new multi-user communication hub.

(b) Customers will only be allowed to change to another service plans when initial data is exhausted or expires.

(c) New customers can purchase the new modem separately.

(d) Cost of data used during the period at the regular data price will be deducted from the total payment, for customer that request for refund.

(e) Customer that request for refund after purchase will be required to return the modem and will be charged the cost of data used at the regular price of the data.

(f) Swift Networks reserves the right to amend or withdraw this offer at any time.

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21. ROLL OVER DATA

(a) Rolled-over data is calculated at the end of each billing cycle, allowing customer to carry over any left-over data into subsequent cycles.

(b) Rolled-over data only applies to customers with left-over data from previous subscriptions.

(c) All data plans are volume-based and have specified data allowance and validity period - which customer will enjoy after FULL subscription renewal.Customers with left-over balance from previous subscriptions will be allowed to carry it over (or roll it over) if subscription is renewed in FULL on or before the due date.

(d) Rolled-over or left-over data cannot be exchanged for cash, hence it’s neither refundable, transferable nor use as subscription renewal.

(e) Any left-over or rolled over balance will be wiped out of the account on expiry date if subscription is not promptly renewed before due date.

(f) No service extension will be granted after expiry date, in order to retain rolled-over or left-over balance.

(g) Customers who downgrade their service plan will have any and all left-over or rolled-over balance removed from their account.
Consequently, customers are advised to exhaust all data/gigabytes when service downgrade is inevitable.

(h) Customers with rolled-over data will be allowed to upgrade to higher service plans. FULL payment is required for the desired service plan, in order for upgrade to be effected.

(i) Service renewal into the next billing cycle confirms your acceptance to all SWIFT Networks service terms and conditions.

(j) Failure to make payment as per due date would;

(i) Result in immediate disconnection/suspension/termination of service and contract;
(ii) Render the customer to pay outstanding dues (if any);
(iii) Give SWIFT Networks LTD. a right to suspend/disconnect service(s);
(iv) SWIFT Networks LTD. reserves the rights to determine any appropriate credit limit to the customer for availing the service(s).

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22. WiMAX SWAP OUT

(a) SWIFT WiMAX upgrade applies to ONLY customers whose modems were ACTIVELY in use between February 18th and April 28th, 2016.

(b) ONLY eligible active WiMAX customers will receive a unique code to get the FREE LTE modem.

(c) Customers will receive their unique code(s) via sms, e-mail and on self-care portal.

(d) Customers will receive a unique code for each ACTIVE WiMAX modem which will be required at the point of collecting the FREE modem.

(e) The unique code(s) cannot be re-used.

(f) Customers must provide any valid government approved means of identification and utility bill while corporate organizations will be required to provide valid CAC document and utility bill which MUST align with the registered name before modem can be swapped.

(g) The representative(s) from corporate organizations will be required to present the company’s work ID card or letter of authorization (on the company’s letter headed paper).

(h) Customers on monthly subscriptions of N4,000 and below are required to pay 3 months upfront ?while customers on N6, 000 and above are required to pay 1 month at the point of collection.

(i) Modem upgrade can only be done at any of our service centers and authorized collection centers.

(j) Customers will be upgraded to the approved devices.

(k) Customers will be required to pay for the external power bank if needed.

(l) All WiMAX customers will be migrated to LTE service plans upon upgrade.

(m) Customers to be upgraded will not be allowed to merge multiple modems on one account during the upgrade period.

(n) WiMAX customers previously supported with LTE modem are not eligible for the upgrade.

(o) LTE customers previously supported with WiMAX modem are not eligible for the upgrade.

(p) Service renewal confirms your acceptance to all SWIFT Networks terms and conditions.

(q) SWIFT Networks reserves the right to amend or withdraw this offer at any time.

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