1. CASH payment at any of our service centers listed below
   
   

   VICTORIA ISLAND
   Address: 31 Saka Tinubu Street, Victoria Island, Lagos
   Opening Time: 8.00am – 4.00pm (Monday - Saturday and Public Holidays)

   SURULERE
   Address: Kings Plaza, 80 Adeniran Ogunsanya street, Surulere
   Opening Time: 8.00am – 4.00pm (Monday - Saturday and Public Holidays)

   IKEJA
   Address: Blue Shore filling Station, 102 Awolowo way, Ikeja, opposite Man House Bus Stop
   Opening Time: 8.00am – 4.00pm (Monday - Saturday and Public Holidays)

2. Option 2: Use POS TERMINALS at any of our service centers.
3. Option 3: Cash or Cheque payments using ‘Paydirect’ at any branch of the banks listed below:
   • First Bank
   • Wema Bank
   • Mainstreet Bank
   • Access Bank
   • Stanbic IBTC Bank
   • Ecobank
   • Union Bank
   • FCMB
   • GT Bank
   • Diamond Bank
   • Sterling Bank
   • UBA
   • Keystone Bank
   • Skye Bank
   • Zenith Bank
   • Enterprise Bank
   • Fidelity Bank
   • Unity Bank

   To make cheque payments using ‘PAYDIRECT’, simply do the following:

   1. Visit any branch of the ISSUING BANK of your cheque book. This is to eliminate any delays, thereby ensuring you get value for service required, immediately after payments.
   2. INSIST on making payments to a ‘PAYDIRECT STAFF’ at any branch of the banks listed above.
   3. Have a prior-knowledge of your SWIFT subscriber ID number, which is a unique ID number, with which to identify your SWIFT account.
   4. Write your subscriber ID number boldly at the top of the deposit slip.
   5. Indicate your registered name with SWIFT Networks as the depositor’s name.
   6. Collect your PAYDIRECT receipt from the bank’s PAYDIRECT staff. Please Note :
      • If same bank cheque is submitted, your SWIFT account will be credited the same day.
      • If different bank cheque is submitted, your SWIFT account will be credited within 4 working days.

• Click on Self Service on the homepage of the website to Log on. Enter your username (Subscriber ID number) and Password given to you at point of purchase.
• Click on the data usage to view your usage report.

Follow either of the of 2 ways below

1. To update your contact details with SWIFT Networks, simply do the following:
   • Browse to http://www.SWIFTng.com/Account/LogOn
   • Enter your username (Subscriber ID number) and Password
   • Click “Manage” and go to Edit Profile
   • Edit your contact details in the required field and click “save changes”
2. Send a mail to customercare@swiftng.net from the registered email on your swift account with a valid ID attached.

Below are the steps for checking your account balance:
To view your “account status” and “expiration date”, simply do the following:
• Browse to http://www.swiftng.com/Account/LogOn
• Enter your username (eg. 23692) and Password (isaac2011)
• Click “Accounts” to view your account status and Expiration date.

After making payments, you would receive email notifications about payments made for SWIFT 4G services. Update your contact details from your contact details if you did not receive an alert.

You can carry over your data balance into the next renewal circle if you renew before expiration on the non promo plans while on the promo plans before the data balance expires on the account.

The unused balance field serves as your “ SWIFT deposit account” where every payment made for SWIFT service(s) is deposited – giving you the freedom to decide on which SWIFT service to buy –whether VOIP, FAX or internet service. It also tells you the balance in your SWIFT account after buying a service. Unused balance can also be credited by using the “Top Up” link under unused balance. The “Available balance” invariably depicts the amount of your subscription currently in use.

After making payments for SWIFT service, kindly follow the steps below to allocate credit from your “unallocated balance” to either your ‘internet, VoIP or fax account:
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Double-check that you have sufficient credit loaded under your ‘unallocated balance’
• Click “accounts”
• Select the desired account to be reactivated – either your ‘internet’ or ‘Voice’ account.
• Click “Top-up” or ‘expired renew’
• Under Payment partner, select “Unused balance – since your payment has been credited to Unused Balance.
• Under payment period, select “monthly”, depending on the amount paid
• Tick ” I agree to Terms & Conditions” and click “Next”
• Click Next Again
• Click “Process payment”
• Restart your device to regain internet access to our internet and voice service.

You can recharge or top-up SWIFT your account(s) using SWIFT Vouchers, which comes in various denominations ranging from 500 – 5000 Naira. To recharge your account using our SWIFT vouchers simply walk up to any of the retail outlets listed to purchase your SWIFT voucher. Below are the steps for loading your Voucher:
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Under My Account Balance
• Click “Top-up”, seen under Unused Balance
• Under Payment partner, select “SWIFT Voucher” and enter the voucher pin number under the provided field and click “next”
• Under payment period, select “monthly”, depending on the amount paid
• Tick ” I agree to Terms & Conditions” and click “Next”
• Click Next Again
• Click “Process payment” Restart your device to regain internet access to our internet.

You can put your account on hold for the following reasons:
• Travelling out of town – to a location where 4G services cannot work (Outside Lagos state for now)
• When you have local problems with your PC or LAN
• During major renovation activities at home or office
• Issues with electric power supply To forward your request for account suspension, simply contact customer service by calling 020-17-10-10-10 or email to customercare@swiftng.net

You get compensated for downtimes originating from our end OR caused by fault on any of the SWIFT equipment around your location (either the service station, communication hub, or outdoor equipment). Compensation will also be based on the following:
• That damage to the outdoor modem is not as a result of power surge or electrical fault at the customer’s location.
• That damage is not as a result of physical damage to the equipment
• Fault was immediately reported to customer service either via email, phone call or a visit to any of our offices.

• Log into your SWIFT self care account, with your username (Subscriber ID number) and your password()
• Click “accounts”
• Click “Top-up” OR “expired-renew”
• Under Payment partner, select the following depending on your desired payment method: 1. Unused Balance: If you already made a payment and its credited under your “Unused Balance” 2. Interswitch/VISA/Etranzact/ Verve/MasterCardNaira(if you are using an credit card) 3. Voucher – If you have bought the SWIFT Voucher 4. Paga ( If you are a registered paga customer). Alternatively, you can walkup to any paga agent close to you with your customer id with Swift and Pay cash.
• Under payment period, select “monthly”( depending on the amount you intend paying for)
• Tick ” I agree to Terms & Conditions” and click “Next”
• Click Next Again
• Click “Process payment” Note: When making payments using credit/debit cards, you would be redirected either to Interswitch/VISA/Etranzact website where you would be required to enter your card details to complete the online transaction. You can also recharge your accounts using SWIFT Vouchers, which comes in various denominations ranging from 500-5000 Naira. To recharge your account using our SWIFT vouchers simply walk up to any of retail outlets (http://www.swiftng.com/Products/Outlets) to purchase your SWIFT voucher.
(3)AUTOMATED PAYMENT using ‘PAYDIRECT’ at any branch of the banks listedbelow: First Bank GT Bank Diamond Bank Union Bank Sterling Bank UBA Bank PHB Access Bank Skye Bank Oceanic Bank EcoBank Zenith Bank AfriBank Spring Bank Fidelity Bank Unity Bank To use ‘PAYDIRECT’, simply do the following:
a. INSIST on making payments to a ‘PAYDIRECT STAFF’ at any branch of banks listed above.
b. Have a prior-knowledge of your SWIFT subscriber ID number, which unique ID number that appears on the top left column of any SWIFT invoice Or second row of any receipt you receive from SWIFT Networks.
c. Write your subscriber ID number boldly at the top of the deposit slip.
d. Indicate your registered name with SWIFT Networks as the depositor’s name.
e. Collect your PAYDIRECT receipt from the bank’s PAYDIRECT staff.
4) QUICKTELLER PAYMENT With the quick teller payment option, you can use an Interswitch card, a Verve card or a GT mastercard to make your payments online. Banks with acceptable cards include:
Guaranty Trust Bank Platinum Habib Bank Union Bank Skye Bank Stanbic IBTC First Bank WEMA Bank Sterling Bank Eco bank First City Monument Bank FinBank, Oceanic bank The minimum amount that can be process on this gateway is N50 and thesurcharge fees is N100. Below are the steps for making your online payments:
1. Browse to www.quickteller.com/SWIFT
2. Click on Internet
3. Enter the following information- Email, Mobile phone number,CustomerID
4. Click next
5. Enter the amount to be paid
6. Click on pay
7. On the Interswitch Click card type(Interswitch, payment page Verve, or Mastercard- Naira)
8. Enter your card details and
9. Click pay
10. Your SWIFT account is updated automatically.

5) ATM PAYMENTS To use this option, visit any ATM stand enabled with Quick Teller at the following banks: Guaranty Trust Bank Platinum Habib Bank Union Bank Skye Bank Stanbic IBTC First Bank WEMA Bank Sterling Bank Eco bank First City Monument Bank FinBank, Oceanic bank
1. Simply Insert your card into the ATM machine ==> enter your pin ==>select the account type (current/saving)
2. Select Quickteller option
3. Select Pay Bills
4. Select Others
5. Enter the code 202100 to pay for Data 202101 to pay for Internet 20299 to pay for Voice
6. Enter SWIFT customer ID as reference number
7. Enter the amount you wish to pay
8. Accept N100 surcharge
9. Payment will confirm complete
10.Your SWIFT account is updated automatically.

(6) Cash payment at any of our shops located at:
• Ikeja: Our Ikeja office is located at Blue Shore filling Station, 102 Awolowo way, Ikeja, opposite Man House Bus Stop;
• VI: 31 Saka Tinubu street, Off Adeola Odeku, Victoria Island, Lagos;
• Surulere: Kings Plaza, 80 Adeniran Ogunsanya street.
• Lekki: Sacapula Plaza, KM 17, lekki Epe express Way, Igbo-Efon Bus/stop, Lekki Ajah, Lagos
This you can do at your convenience, as we are available from Monday -Sunday, between the hours of 8.00am-4.00pm.
Please note that for real-time update of your account, use options 1-5 listed above.

If your VISA card issued by Nigerian Banks is not enrolled, kindly follow the steps outlined below:
a. Locate the nearest VISA/VPAY enabled ATM
b. Insert your card and punch in your PIN
c. Select the PIN change option
d. Select internet PIN (i-PIN) change option
e. Insert any four – six digits of your choice as your PIN
f. Re-enter the digits entered in step 5
g. If you have done the above correctly, a message is displayed that your pin was changed successfully. This means your card is now enrolled in the VbV program and you have an internet PIN (i-PIN) which can be used for any internet related transactions Note:
1. Note that the word “iPIN” , “Password” and “VbV” code” are the same
2. You can now visit your favorite VbV enabled site to shop securely.
Please note that this is only for internet related transactions and it does not change your regular PIN used on ATM and POS.

On our volume based packages, billing is strictly based on level of usage. Each customer’s usage level is determined by the browsing habits and the kind of activities carried out on the internet.Bandwidth intensive activities OR internet activities that could be categorized as “Heavy” would include:
• Video streaming
• Movie/music file download ((which includes watching movie/listening to music directly a website without downloading)
• U-torrent installed on the system
• Application updates like Microsoft/virus
• Online game activities
• Hosted servers on LAN
• Picture upload/download
• Software/website designing
• Online radio
• VOIP calls The amount of time spent engaging in bandwidth activities is also a major factor that determines your level of usage.

Payment Reminders are sent once you consumed 50% , 70% and 90% of allowed data of your subscribed package. Payment Reminders are also sent at the following intervals before the expiration date:
• 10 days before expiration date
• 3 days before expiration date
• 1 day before expiration date

Yes. This request should be made at the end of your payment cycle ie after the 30th day for monthly packages or after the data allotted has been used up as a downgrade would mean loosing unused data Service package. Upgrades can be done anytime by simply notifying our customer service team.

To track you past online transactions, simply do the following:
• Browse to http://www.SWIFTng.com/Account/LogOn Enter your username (Subscriber ID number) and Password
• Click “Account Management” and go to payment History to view your details of recent online transaction on our website.

All online payment attempts made by our customers from our website are terminated on either Interswtich, e-tranzact or Visa payment portals – which have been acclaimed as secure payment portals and authenticated by verisign.

You subscriber ID number if 1-6 digit number which identifies your internet account on the SWIFT Networks platform. It is usually issued to customers at point of service purchase. It also serves as your username when logging into your self-care account. If you have either forgotten or lost your subscriber ID, simply contact our customer care team.

• Internet access Password: Applicable to Voice subscribers
• Your Swift self-care Account
• communication hub device password
• WEP Key (Wireless Network Password) To re-set password for any of the Swift services listed above, simply follow the steps below:

1. INTERNET ACCESS: Applicable to VOIP subscribers
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Go to ”Account Management”
• Click “Change Password”
• Enter your current password and New password in the appropriate fields
• Confirm by entering the new password again
• Click “Change Password”

• 2. YOUR SWIFT SELF-CARE ACCOUNT: This will prevent just anyone from logging into your account to view your personal contacts, account status and profile. To change your swift self-care password:
• Browse to http://www.SWIFTng.com/Account/LogOn
• Enter your username (Subscriber ID number) and Password
• Go to ” Manage”
• Click “Change Service Password”
• Enter your current password and New password in the appropriate fields
• Confirm by entering the new password again
• Click “Change Password”

3. Communication Hub DEVICE PASSWORD: Securing this password will prevent just anyone from logging into your 4G communication hub to steal your wireless password or making calls from your Voice account. To change your 4G device password:
• Browse to 192.168.1.1 (While connected to your 4G hub)
• Enter your default logon credentials: Username: user Password: user
• Click “Maintain” on left pane
• Under “Maintain”, click “Accounts”
• Username remains “user”
• Enter old password (Default password is “user”)
• Enter the new password and confirm by re-entering the new password
• Click Apply – you would be logged out
• Log back in with new logon credentials

4. WEP Key (Wireless Network Password): Changing this password will help secure your wireless network which by default is openly inscribed on your 4G communication hub, thereby preventing hackers from tapping into your wireless network to access the internet at your expense. To change your Wireless Network password (WEP Key):
• Browse to 192.168.1.1 (While connected to your 4G hub)
• Enter your default logon credentials: Username: user Password: user
• Click Basic=>Click LAN=>WLAN
• Go to ” Encryption Key 1″ field and enter your desired password, which must be hexadecimal (between 0-9 and letters A-F) NOTE: To prevent you from configuring weak passwords
• Randomly substitute numbers for letters that look similar. The letter ‘o’becomes the number ’0?,r even better an or .
• Randomly throw in capital letters (i.e. – Aod3lTF0ad)
• Think of something you were attached to when you were younger, but DON’T CHOOSE A PERSON’S NAME! Every name plus every word in the dictionary will fail under a simple brute force attack.
• Think of a place you loved, or a specific car, an attraction from a vacation, or a favorite restaurant?
• You really need to have different username / password combinations for everything.

Swift services can be used only in Lagos State for now.

Once we have promo offers and deals, notification will be sent out to the email registered on clients account with Swift.

1. We have various unlimited plans for our LTE clients and our enterprise solutions.
2. What is the warranty period for SWIFT devices (communication hub, single user OR outdoor modem, PAPs, routers)
   Communication hub: 3 Months warranty period
   Single User: 3 Months warranty period
   Outdoor Modem: 6 Months warranty period
   PAPs: 3 Months warranty period
   Routers: 3 Months warranty period.

You will need a laptop, mobile phone or even a portable PS2 with wireless internet capabilities to get connected. Go to any SWIFT Networks hotspot with your laptop and connect to the wireless network. You will be prompted to login. Purchase a voucher and enter the PIN to gain access to the internet. First time users will be asked to take a survey during which you will be prompted to register using your email and a password. What is required of me to start enjoying SWIFT Value Added Services You are only required to subscribe or Migrate to any our volume –based packages that comes with any of our value – added services. Below are value-added services offered by SWIFT Networks and their requirements:

1. Website/Domain Name Hosting
   • A registered domain name e.g www.SWIFTng.com
   • A functional website.
   • A dedicated staff to manage your website, i.e a website administrator. Simply notify customer service once the above requirements have been met
2. FAXYou must be subscribed to any of the SWIFT packages that offer free fax service – and have a Fax Machine. Simply notify customer service once the above requirements have been met.
3. PABX
   • Establish the number of extensions required.
   • Establish the number of external numbers (01710xxxx)required.
   • Would be using softphones (e.g Xlite) or desktop phone? Kindly Note that desk phones are restricted to only 2 due to cpe phone port limitation). Simply notify customer service once the above requirements have been met.
4. EMAIL HOSTING The following are the basic requirements to subscribe to SWIFT’s free EMAIL HOSTING
   • Registered domain name e.g www.SWIFTng.com
   • Dedicated staff managing their email. Simply notify customer service once the above requirements have been met

SWIFT Networks offers a wide array of value added services which includes: Fax, PABX, Free Voice minutes, Web/email hosting.

It’s easy! Simply do the following: Click on “Buy now” on the Home page of the website to fill and submit an online form. Our delivery is free of charge and the modem will be delivered to your specified address within the next 24 to 48 hours. For further enquiries, you can call 020-17-10-10-10 , send a mail to telesales@swiftng.net or click on live chat to chat with a sales representative.

Yes, you can use the SWIFT number anywhere in the world provided you have access to good quality and reliable broadband available for the device you are calling with. You will need a small phone adapter (e.g PAP2 or sipora) which we will configure with our number. When outside Nigeria, the phone adapter can be connected to your fixed line to enable you enjoy the same call rates as you have on our network in Nigeria without any roaming charges. Once again, you will only pay the same rates that we have advertised for all your calls irrespective of your location in the world. However, you will be responsible for providing your own broadband service whenever you are outside our coverage area. If you need more details of the phone adapter, please let us know so that we provide and configure it for you at minimal one off cost.

We charge a flat rate of N10.20/minute to any national network as the only charge to you. However different call rate applies to international calls.( link to the call rates).

If you wish, we can charge your voice calls to the same account that you currently use for subscribing to your broadband services. This would mean that your voice call charges are deducted from the same subscription you have made for broadband OR we can create a separate voice account which you will pay in money the exact same way you currently pay for your broadband subscription. This second option would allow you to keep your voice call charges separate from your broadband subscription, though you have to recharge/subscribe to both services separately. Please let us know which option suits you best and we will take care of the rest.

Yes the service is possible with an external 4G modem provided the router has a voice port. If not, an external adapter can be used to connect to this service.

Simply go online to www.swiftng.com and sign into your selfcare portal and make your request for a maximum of 2 numbers. We will configure the number(s) and send an email reply to you with the numbers. In addition, you only pay for sending faxes or visit any of our service centers.

There are no monthly fees for the line and no monthly access fees. You only pay for your call charges.

You may use an existing digital telephone set if it can be connected to one of the ports behind the Indoor Modem. If this is not possible, you may also procure one of our cordless phones from any of our service centers.

Your workplace ID, tax clearance form or bank statements (showing your current address) can be presented in place of your utility bill. Alternatively, you could present your workplace ID from a well-known company.

Your workplace ID, tax clearance form or bank statements (showing your current address) can be presented in place of your utility bill – in addition to your national ID, voter card or international passport.

Kindly upload using any these other formats .png and .gif

Your tax clearance form or bank statements (showing your current address) can be presented in place of your utility bill. Alternatively, you could present your workplace ID from a well-known company.

If you are unable to request for the utility bill from property managers, you could present your tax clearance form or bank statements (showing your current address) or your workplace ID, from a well know company.

Our website and KYC portal has been built by our engineers on a secure platform which makes your private information is protected, hence cannot be hacked and personal details showing on the KYC documents can not be compromised.

You can go ahead and present this utility bill, as long as the same address can be seen on your personal IDs like international Passport or national ID.

You can present a utility bill that doesn’t have your name, but has the correct address – however your personal IDs (International passport, national ID, voters cars, driver’s licenses) must have the address on the utility bill.

Simply log into your SWIFT selfcare portal account, click ‘KYC Upload’ on Profile page to view the status of your uploaded KYC document

Simply log into your SWIFT selfcare portal account, click “KYC Upload” on Profile page to upload your KYC documents document.

You can forward the general utility bill, as long as the address tallies with the address on your personal IDs (international passport, national ID, drivers’ licence)

In place of the utility bill, you can present your workplace ID (from a well known company), tax clearance form, bank statement.

Yes, you can re-upload your document by visiting any of the SWIFT shops located at Ikeja, VI, Surulere. Alternatively you can send a mail to customercare@swiftng.net from the registered email on your swift account with the valid ID attached.

KYC (Know your customer) refers to due diligence which companies like ISPS must perform to gather relevant information from their clients for the purpose of doing business with them. Know your customer policies are becoming increasingly important globally to prevent identity theft, financial fraud, money laundering and terrorist financing. In accordance with the Advance Fee And Other Fraud Related Offence Act, 2006, all Internet service providers are to verify and identify each of their customers with the following “KYC documents: (a)For Identity: Copy of National ID card; Driving License OR InternationalPassport; (b) For address: Copy of any utility bill or bank statement with name andaddress of the customer. (c) Certificate of Incorporation – required for all corporate customers.

You could request for the utility bill from your current landlord, or site manager.

Your son can send an email to customercare@swiftng.net, authorizing us to transfer his account to you – after which you can go ahead to send us your KYC document.

Kindly ignore the message prompting you upload your KYC document -as long as KYC document has been successfully uploaded and visible from your selfcare portal.

The reasons are as follows:

• Both documents are blank
• Sent document does not match account details
• Both documents are blur
• Utility bill missing
• ID document missing
• Utility bill blur
• ID document blur
• Personal documents uploaded instead of CAC certificate
• CAC Certificate uploaded instead of personal documents etc.

Yes, you can change the name of the account to read your friend’s name – you are only required to send an email to customercare@swiftng.net from the registered email requesting for transfer of accounts – after which your friend will be required to send his KYC documents.

You can present your company’s ID or international passport and tax clearance certificate card.

You can present any of the following: bank statement, tax clearance form or workplace ID from a well known company.

You can also present your waste management bill, phone bill or bank statement – which must have your exact address.

Your internet would have to be up and running for you to upload.

You can send a mail to customercare@swiftng.net with your registered/authorized email address on the account, requesting that the name be changed.